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Políticas de Facturación, garantía, venta, consulta y tratamiento de datos de Gildi Eyewear Colombia S.A.S. – Gildi Eyewear Perú S.A.C. – Gildi Eyewear S.A. de C.V. – Gildi USA LLC en adelante Gildi Eyewear

  1. GOODS RECEIVING

It is an essential condition that at the time of receipt of the goods, any incident that may occur in the state of the goods or the packaging must be indicated on the delivery receipt that is signed to the carrier and Gildi Eyewear must be notified by e-mail to servicioalcliente@gildi.co within 48 hours of receipt of the package. If the package has significant damage to the product, it must be rejected and Gildi Eyewear must be notified immediately.

  1. RETURN OF GOODS/TERMS AND CONDITIONS.

El cliente dispondrá de un plazo de 5 días hábiles a partir de la recepción del producto para enviar a Gildi Eyewear cualquier reclamación en relación al producto suministrado. Después de ese plazo los productos serán considerados como conformes por el cliente. La reclamación deberá realizarse en nuestro correo electrónico servicioalcliente@gildi.co. Gildi Eyewear no se hace responsable y se reserva el derecho de rechazar posibles devoluciones en caso de mercancía en mal estado por uso y/o manipulación indebida. Los gastos de transporte ocasionados por una reclamación del producto suministrado serán asumidos por las dos partes, de forma que el Cliente enviará el material a Gildi Eyewear y a su vez se enviará al cliente (no enviar contra entrega). Solo se aceptará devolución de material en los siguientes casos: 

  1. The return of non-defective merchandise is not accepted as a rule. However, in special cases, as an exception, returns will be accepted, but only with the prior approval of Gildi Eyewear, in which case a handling and administration fee of 35% of the value of the goods will be applied.
  2. Defective material at the time of receipt: If the material is defective a request should be made to our email servicioalcliente@gildi.co. Once the answer is given, the product will be sent to Gildi Eyewear with its original packaging, cases and original accessories.
  3. Defective material within the warranty period: In case of defective material within the warranty period, the management of the warranty will be accepted. Original packaging, cases or accessories will not be required. Once the mail is answered, the product will be sent to Gildi Eyewear within 7 days.
  4. WARRANTY
  5. The warranty condition will apply to manufacturing defects occurring during the stated period. Validation of whether the warranty claim applies will be determined by the Gildi Eyewear repair center.
  6. The repair center will give the diagnosis and the solution either by repair or definitive replacement.
  7. All warranty requests will be made via email to despachos@gildi.co.
  8. The warranty period for all our products shall be as follows: Six (6) months warranty to the distributor (optician) plus one (1) year to the end user after the distributor's sale.
  9. For the acceptance of the warranty you must attach a copy of the purchase invoice issued to Gildi Eyewear.
  10. METHOD OF PAYMENT.

The method of payment will be reflected in the invoice, in the conditions agreed between the Client and Gildi Eyewear and must be respected in accordance with the national commercial code.

  1. CREDIT LIMIT

The credit limit will be set by Gildi Eyewear based on that assigned to each customer. In the event that the customer's balance exceeds the agreed credit limit in cumulative billing, Gildi Eyewear reserves the right to withhold the supply of material.

  1. PRICE POLICY AND VALIDITY OF OFFERS

Gildi Eyewear offers are normally valid for 1 month unless otherwise stated and we reserve the right to change prices until you have received our order confirmation.

  1. CANCELLATION OR MODIFICATION OF ORDERS

Once we receive an order, we proceed to the execution of the order and from that moment on, no cancellations or modifications will be accepted, except for exceptions authorized by the commercial management.

  1. RISK TRANSFER

The risk of loss and/or damage is transferred to the customer as soon as the goods are received by the customer in conformity with the contract.

  1. PRODUCT DELIVERY

The product is considered delivered to the customer upon receipt in accordance with the deadlines set forth in paragraph 2 of this document. The deadlines foreseen for the delivery of the material are merely informative and are not binding for Gildi Eyewear in the event of a delay in the delivery of the product. The Client may not refuse to pay the price of the products already delivered when Gildi Eyewear

  1. RESERVATION OF TITLE

As long as the customer has not fully paid the price and all amounts due as a result of the sale, the product supplied shall be considered the property of Gildi Eyewear, with all inherent rights. The customer shall be considered the depositary of the products and must store them separately, clearly identifying them.

If at the expiration of any term the customer does not pay the amount due, Gildi Eyewear may choose between demanding immediate payment of all due and overdue installments or terminate the contract and withdraw the products held by the customer, without obligation to refund any amount received, which will remain for the benefit of Gildi Eyewear as compensation for breach of contract, without prejudice to compensation for damages caused to Gildi Eyewear that Gildi Eyewear may claim.

If, prior to the total payment of the products, the customer's goods are subject to any seizure or attachment, he/she will expressly state in the seizure procedure that they are the property of Gildi Eyewear. If, in spite of this, they are seized, it will facilitate the exercise, by Gildi Eyewear, of the pertinent third party seizure, the costs of which will be borne by the client.

The customer, in addition to the special affectation to the fulfillment of his obligations, established on the products sold, shall be liable for them with all his other assets.

  1. LIMITATION OF LIABILITY

The liability of Gildi Eyewear. in the sales transaction with respect to the final purchaser is limited to the amount of the invoice for the product sold and to that established by the applicable consumer legislation.

Gildi Eyewear's liability is limited to the amount of the invoice; Gildi Eyewear is not liable for any loss due to loss of profit of the purchaser of the goods. 

  1. AUTHORIZATION FOR CONSULTATION AND REPORTING TO THE CREDIT BUREAUS

Autorizo de manera expresa, suficiente, voluntaria, informada e irrevocable a Gildi Eyewear Colombia SAS, Gildi Eyewear Perú SAC, Gildi Eyewear SA de CV, Gildi USA LLC, y/o FENALCO, y/o DATACRÉDITO, y/o PROCREDITO, o a quien represente sus derechos, o a quien en el futuro ostente, a cualquier título, la calidad de acreedor, para capturar, tratar, procesar, verificar, operar, transmitir, transferir, usar, consultar, divulgar, reportar, poner en circulación y solicitar toda la información relacionada con nuestro comportamiento crediticio, financiero, comercial y de servicios, de la cual somos titulares, incluyendo aquella derivada del nacimiento, ejecución y extinción de obligaciones pecuniarias independientemente de la naturaleza del contrato que les dé origen, así como nuestro historial crediticio, información positiva y negativa sobre hábitos de pago, y datos personales necesarios para el estudio, análisis y posible otorgamiento de créditos o celebración de contratos. Esta información podrá ser consultada y reportada a cualquier Central de Riesgo o base de datos, tales como las Centrales de Información de Entidades Financieras en Colombia, Perú, México, Estados Unidos, o a las entidades que las administren o representen sus derechos. La permanencia de la información en dichas bases estará sujeta al ordenamiento jurídico vigente, en especial a las normas legales y jurisprudencia aplicable, las cuales establecen mis derechos y obligaciones, y cuyo carácter público me permite conocer plenamente. Igualmente, declaro conocer el reglamento de las Centrales de Riesgo. En caso de que el autorizado en este documento realice en el futuro una venta de cartera o una cesión de las obligaciones a mi cargo a favor de un tercero, esta autorización se entenderá extendida a dicho cesionario en los mismos términos y condiciones. Declaro haber leído detenidamente esta cláusula, comprenderla en su totalidad y aceptar plenamente sus alcances y efectos.

  1. PERSONAL DATA PROCESSING POLICY

Gildi Eyewear Colombia S.A.S. – Gildi Eyewear Perú S.A.C. – Gildi Eyewear S.A. de C.V. – Gildi USA LLC

USE OF PERSONAL DATA

Gildi Eyewear in compliance with its legal and regulatory duty, seeks to make effective the constitutional guarantee of protection of personal and family privacy of all citizens, establishing instruments and expeditious controls in order to give proper treatment to the information it manages. This policy establishes the terms, conditions and purposes under which Gildi Eyewear, as responsible for personal data obtained through its various channels of care, treats the information of all persons who at any time for reasons of the activity carried out by the entity have provided personal data (hereinafter "Data Subject"). These terms and conditions apply to any registration of personal data made in person and/or virtually for the linking to any product, service or benefit of Gildi Eyewear. The data subject registers or submits his/her information freely and voluntarily and acknowledges that he/she has read and expressly accepts these terms and conditions. Gildi Eyewear is directly responsible for the processing of Personal Data.

  1. OBJECT

Esta Política tiene como finalidad establecer los lineamientos para el tratamiento de los datos personales que recolectan, almacenan, usan y circulan Gildi Eyewear Colombia S.A.S, Gildi Eyewear Perú S.A.C., Gildi Eyewear S.A. de C.V. y Gildi USA LLC (en adelante, “Grupo Gildi Eyewear”), en cumplimiento de la Ley 1581 de 2012, el Decreto 1377 de 2013 y demás normas que regulan el derecho fundamental al habeas data en Colombia y en cada país donde el Grupo Gildi Eyewear tiene operaciones. Gildi Eyewear podrá suministrar cualquier información personal a las entidades públicas o administrativas en ejercicio de sus funciones legales o por orden judicial o en cualquier otro caso permitido expresamente por la normativa vigente.

  1. SCOPE OF APPLICATION

This policy applies to all personal data processed by Gildi Eyewear Group in the course of its business activities, including customers, employees, suppliers, distributors, partners, users and other data subjects.

  1. DEFINITIONS
  • Personal data: Information linked or that can be associated to one or several determined or determinable natural persons.
  • Processing: Any operation or set of operations on personal data, such as collection, storage, use, circulation or deletion.
  • Data controller: Natural or legal person who decides on the database and/or data processing.
  • Data Processor: Person who carries out the processing on behalf of the Data Controller.
  • Data subject: Natural person whose data is the object of processing.
  1. PRINCIPLES FOR TREATMENT

The processing of personal data by the Gildi Group will be carried out under the following principles:

  • Legality
  • Purpose
  • Freedom
  • Truthfulness or quality
  • Transparency
  • Restricted access and circulation
  • Security
  • Confidentiality
  1. PURPOSES OF TREATMENT

The Gildi Group will process personal data for the following purposes:

  • Manage commercial, contractual, labor and pre-contractual relationships.
  • Process payments and invoicing.
  • To develop marketing and advertising activities.
  • Perform statistical and profiling analyses.
  • Send relevant information about products, events and news.
  • Comply with legal obligations in accounting, tax, labor and social security matters.
  • Manage access to facilities and information systems.
  • Report and consult information with credit bureaus, when necessary.
  1. RIGHTS OF THE OWNERS

The holders of personal data have the following rights:

  • Know, update and rectify your personal data.
  • Request proof of the authorization granted.
  • Be informed about the use that has been made of their data.
  • File complaints with the Superintendence of Industry and Commerce (Colombia).
  • To revoke the authorization and/or request the deletion of the data, unless legally or contractually obliged to do so.
  • Free access to your personal data.
  1. AUTHORIZATION

The processing of personal data by the Gildi Group requires the prior, express and informed authorization of the owner, except for exceptions provided by law.

The authorization may be obtained by physical, electronic or verbal means, or through unequivocal conduct of the holder that allows to reasonably conclude that he/she has given his/her consent.

  1. CHANNELS FOR EXERCISING RIGHTS

Holders may exercise their rights through the following channels:

E-mail: info@gildieyewear.com

  1. PROCEDURES FOR INQUIRIES AND COMPLAINTS

Inquiries: Will be answered within ten (10) business days of receipt.

Claims: They will be answered within fifteen (15) business days from the day following their receipt. If it is not possible to address the claim within that period, the interested party will be informed of the reasons for the delay and a response will be given within the maximum term allowed by law.

  1. INFORMATION SECURITY

The Gildi Eyewear Group has adopted the necessary technical, human and administrative measures to ensure the security of personal data and avoid its adulteration, loss, consultation, use or unauthorized access.

  1. VALIDITY OF THE POLICY

This policy is effective as of the date of its publication update (01/01/2019) and will be in force for as long as Gildi Eyewear Group processes personal data.